The aims were simple:
Create a web based solution which completely integrates project management, support tickets, invoicing and make it possible for our customers and partners to track their projects and issues 24 x7.
We identified the technologies to implement this as Django for the web interface with CMS and Tryton for backing it up with its powerful Finance module. The possibility to use Tryton as a module made it the better choice for our developers to launch this successful combo which has till today attracted appreciation from all our clients.
Today Tryton stands out as our accounting and finance system tightly integrated to the project management system and a payment gateway.
Our customers can choose to buy the services they want online, (for example choose from the various support options in terms of hours, the response times, backup frequency) and they get a customized quote generated by Tryton. They could choose to confirm the order and Tryton automatically generates a support contract with the corresponding terms to the company and Django frontend makes it available for the customers to download, sign and send it back to us.
Once approved, Tryton raises an invoice and the customer can download and pay his invoice again from Django. On receiving payment confirmation from the gateway, Django automatically calls the pay invoice mechanism in Tryton to register payment. This automatically posts the accounts of the customer and reconciles his account, clearly avoiding the need of a clerk and at the same time making it a realtime system.
We have published extracts of our reusable work from our integration on the Tryton wiki. We hope that this helps organisations to implement integrated systems leveraging the best of breed approach by using the power of two amazing pythonic frameworks for business & web.
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